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8x8 Voice for Microsoft Teams is Hear
PUBLISHED: Aug 12, 2020

8x8 Voice for Microsoft Teams is Here

Amplify your Microsoft Teams investment now with 8x8 Voice for Teams.

Enterprises standardizing on Office 365 want to optimize ROI by adopting Microsoft Teams for all of their collaboration requirements as well. Many organizations, however, are concerned about the prospect of adopting the Microsoft Phone System and Calling Plans for Teams as a telephony solution, as it lacks the rich PBX feature set that enterprises are accustomed to as well as a global PSTN footprint with unlimited calling plans.

Enter 8x8 Voice for Microsoft Teams, an enterprise-grade cloud-to-cloud Direct Routing integration with the Microsoft Phone System, providing enterprise-grade telephony and global PSTN connectivity to customers that want to retain Microsoft Teams as their sole collaboration interface.

With a PSTN presence in 38 countries and unlimited calling plans in 47 countries worldwide, all running on the industry’s most reliable telephony communications platforms, 8x8 is your best choice to enable PSTN communications globally for your Teams users.

Unlike other vendors, we don’t use clunky bots, apps or browser extensions that break the Teams user experience and cause maintenance nightmares for IT administrators. Continue allowing your Teams users to make and receive calls without altering their user experience in any way and by continuing to use the same Teams apps, whether they are web, desktop or mobile.

And with a simple centralized administrative interface, the configuration of Teams users on 8x8 requires only a few easy steps meaning your Teams users can begin taking calls on the 8x8 network in minutes.

8x8’s voice communications platform has a truly global presence, with full PSTN access in 38 countries, DIDs and toll-free numbers in 120+ countries and unlimited calling plans in up to 47 countries. With multiple geo-redundant data centers located around the globe along with our patented Global ReachTM technology, 8x8’s industry-leading availability ensures that each and every call gets connected.

All provided from one vendor running on one platform globally.

With 8x8, all your employees can communicate with each other as well as externally on a single communications platform, regardless of whether they are Teams users or not. Because 8x8’s platform is open, your employees can connect and communicate using any device, whether it’s a physical phone, 8x8’s Virtual Office desktop or mobile client or Microsoft Teams.

But 8x8 is much more than just a leading telephony platform. With 8x8 Voice for Microsoft Teams you get a rich set of 3rt party applications and native contact center support as well as comprehensive analytics for all your 8x8 calls.

Native business application integrations: 8x8 has native integrations with 35+ business applications, including several CRM applications such as Salesforce. Make and receive calls using Teams in your favorite CRM application. Attach call log information and links to any call recordings to your CRM record. See your CRM call history information right from within Teams.

Native contact center integration: With 8x8, there is no need to look for a separate contact center solution. We’ve got one and it works with Teams. Contact center agents can make and receive calls within Teams while leveraging all of 8x8’s Contact Center capabilities including omni-channel interactions, workforce engagement management and robust analytics.

Analytics: 8x8 analytics provides key insights into all of your Teams calls made on the 8x8 platform, Identify key trends across employees, teams and the company, understand call patterns and customer behavior with speech analytics, make instant, impactful changes using real-time data to drive decisions and evaluate and playback all business calls using one comprehensive analytics suite.

With 8x8 Voice for Microsoft Teams, you save time and money by getting all of the benefits of a robust and global enterprise communications solution that is integrated with Teams without the hassle of having to manage a communications infrastructure, all without requiring you to change your users’ Teams experience.

Tags: HPA Group News, 8x8, microsoft teams

About Us

HPA Consulting Group

HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.

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Some HPA Projects Include:

  • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
  • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
  • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
  • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
  • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
  • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

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HPA Consulting Group

349 West Commercial Street
Suite 2350
East Rochester, NY 14445

Phone: 585-461-2560

Web: www.hpagroup.com



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