8x8 Voice for Microsoft Teams is Here
Amplify
your Microsoft Teams investment now with 8x8 Voice for Teams.
Enterprises
standardizing on Office 365 want to optimize ROI by adopting Microsoft Teams
for all of their collaboration requirements as well. Many organizations,
however, are concerned about the prospect of adopting the Microsoft Phone
System and Calling Plans for Teams as a telephony solution, as it lacks the
rich PBX feature set that enterprises are accustomed to as well as a global
PSTN footprint with unlimited calling plans.
Enter 8x8
Voice for Microsoft Teams, an enterprise-grade cloud-to-cloud Direct Routing
integration with the Microsoft Phone System, providing enterprise-grade
telephony and global PSTN connectivity to customers that want to retain
Microsoft Teams as their sole collaboration interface.
With a PSTN
presence in 38 countries and unlimited calling plans in 47 countries worldwide,
all running on the industry’s most reliable telephony communications platforms,
8x8 is your best choice to enable PSTN communications globally for your Teams
users.
Unlike other
vendors, we don’t use clunky bots, apps or browser extensions that break the
Teams user experience and cause maintenance nightmares for IT administrators.
Continue allowing your Teams users to make and receive calls without altering
their user experience in any way and by continuing to use the same Teams apps,
whether they are web, desktop or mobile.
And with a
simple centralized administrative interface, the configuration of Teams users
on 8x8 requires only a few easy steps meaning your Teams users can begin taking
calls on the 8x8 network in minutes.
8x8’s voice
communications platform has a truly global presence, with full PSTN access in
38 countries, DIDs and toll-free numbers in 120+ countries and unlimited
calling plans in up to 47 countries. With multiple geo-redundant data centers
located around the globe along with our patented Global ReachTM technology,
8x8’s industry-leading availability ensures that each and every call gets
connected.
All provided
from one vendor running on one platform globally.
With 8x8,
all your employees can communicate with each other as well as externally on a
single communications platform, regardless of whether they are Teams users or
not. Because 8x8’s platform is open, your employees can connect and communicate
using any device, whether it’s a physical phone, 8x8’s Virtual Office desktop
or mobile client or Microsoft Teams.
But 8x8 is
much more than just a leading telephony platform. With 8x8 Voice for Microsoft
Teams you get a rich set of 3rt party applications and native contact center
support as well as comprehensive analytics for all your 8x8 calls.
Native
business application integrations: 8x8 has native integrations with 35+ business applications,
including several CRM applications such as Salesforce. Make and receive calls
using Teams in your favorite CRM application. Attach call log information and
links to any call recordings to your CRM record. See your CRM call history
information right from within Teams.
Native
contact center integration: With 8x8, there is no need to look for a separate contact
center solution. We’ve got one and it works with Teams. Contact center agents
can make and receive calls within Teams while leveraging all of 8x8’s
Contact Center capabilities including omni-channel interactions, workforce
engagement management and robust analytics.
Analytics: 8x8 analytics provides key insights
into all of your Teams calls made on the 8x8 platform, Identify key trends
across employees, teams and the company, understand call patterns and customer
behavior with speech analytics, make instant, impactful changes using real-time
data to drive decisions and evaluate and playback all business calls using one
comprehensive analytics suite.
With 8x8
Voice for Microsoft Teams, you save time and money by getting all of the
benefits of a robust and global enterprise communications solution that is
integrated with Teams without the hassle of having to manage a communications
infrastructure, all without requiring you to change your users’ Teams
experience.