Meet Our Staff

Experienced...Flexible...Responsive...Results Driven

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Tom Phelps

Tom Phelps - President, has been in the telecommunications industry for over 30 years. Tom has planned, implemented and managed many telecommunications projects that have resulted in greater profitability for the business operation through improved customer service and improved cost effectiveness of the operation. He has extensive knowledge and experience in Marketing, Sales, Customer Service, Call Center Management and Design, Telecommunications Management, Regulatory, Business Planning and Finance.

Tom cofounded HPA in 1994. At HPA, Tom has assisted many companies with their telecommunications related issues. This has included planning, implementing and managing telecommunications networks, systems and call centers. Tom has designed telecommunications networks that have significantly reduced costs and provided additional services.

Prior to HPA, Tom worked at Frontier (formerly known as Rochester Telephone Corporation) for sixteen years in a variety of leadership roles in marketing, customer service, operations and strategic planning. Tom received his BS from Rensselaer Polytechnic Institute and his MBA from the University of Rochester's Simon School.

Contact Tom at 585-461-2560 x122 or

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Bill Hughes

Bill Hughes - Chief Executive Officer, cofounded HPA in 1994. At HPA, Bill has worked with many clients and assisted them in strategic and network planning. He has also assisted early stage companies in developing their business plans, acquiring equity and building the right corporate team to accomplish their plan.

Prior to HPA, Bill spent over 35 years at Frontier Corp. and retired as President of their regional local exchange companies. Bill’s experience touches every facet of an operating telephone company.

Bill is on the Board of the Ontario and Trumansburg Telephone Companies. He has also been on the corporate boards of Allworx and Rocket Broadband. Bill is a trustee at St John Fisher College and is on the executive committee of Monroe Community College’s Foundation. He is a past president of the High Tech Business Council of Greater Rochester. Bill is a graduate of St. John Fisher College

Contact Bill at 585-461-2560 x127 or

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Kim Lonobile

Kim Lonobile - Vice President, has been with HPA since 1999. Kim has more than 26 years of experience in the telecommunications industry. Kim oversees and manages the expense reduction, billing and facility audits for HPA. Kim is engaged in many of our outsourced telecom management projects and also directs and participates in many of the sizeable projects at HPA. Kim has also provided customer service staff training to our clients.

Since joining HPA, Kim has successfully completed numerous billing and service audits to both public and private companies always providing savings to our clients. Kim is an expert in understanding telecom vendor billing. Kim’s billing and telecom knowledge has enabled HPA to save clients substantial amounts on their telecom invoices. Kim has also helped clients save money by bidding their existing telecommunications services and implementing new service or pricing plans. Kim also fully understands telecom operating procedures and has been instrumental in helping telecom providers with their back office processes. Kim continues to direct and manage many of our ongoing client-outsourced telecom management accounts ensuring constant billing accuracy and project accessibility for our valued customers.

Kim also worked at Frontier Telephone of Rochester from 1981 through 1995. At Frontier, Kim held numerous positions providing her with a thorough knowledge of operations, including billing systems and records, outside plant facilities and assignment administration, call center management and reporting, network operations, customer service, construction and contract services. Kim also worked as part of Frontier's Investor Relations group. After Frontier and prior to joining HPA, Kim worked in both the healthcare (MVP which was formerly Preferred Care) and legal fields (Thomson Reuters which was formerly Lawyers Cooperative Publishing).

Contact Kim at 585-461-2560 x126 or

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Ray Case

Ray Case - Vice President, has been with HPA since 2000. Ray brings over 30 years of Engineering, Information Technology, and Customer Support to HPA’s practice supporting telephony, healthcare, distribution, financial and manufacturing clients. At HPA, Ray has assisted many companies to improve their business operations through the implementation of technology. Ray is also an expert in cloud services and has helped clients determine if various cloud services will work for them.

Prior to joining HPA, Ray served in both Director and VP positions for Spectrum Office Products, Staples, and Corporate Express. In these roles he has successfully completed major IT application conversions, process re-engineering, and infrastructure enhancements. Ray received his BS in Electrical Engineering from Trine University and his MBA from the University of Rochester's Simon School.

Contact Ray at 585-461-2560 x128 or

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Joyce Kanaley

Joyce Kanaley, Senior Consultant, is a certified Project Manager (CAPM) and marketing professional with over 20 years of experience across the telecommunications, advertising, health care and e-learning industries. Joyce has worked with HPA Consulting Group, Inc. since 2012 supporting the telecommunications needs of our business clients. Most notably, Joyce supported the telecom requirements associated with a multi-million renovation initiated by one of HPA’s major clients.

Joyce started her career at Frontier Communications and worked in a variety of positions including Regulatory, the Business Office, Marketing and finally, in the Yellow Pages and Online Advertising division. In her last 5 years with Frontier, Joyce served as the General Manager of Frontier’s advertising division, a $55M business unit. In this role, Joyce launched Frontier’s entry into the online advertising space with its first online yellow pages product. Following Frontier, Joyce continued to develop her expertise in account management and project management.  Joyce is skilled at defining client requirements, managing risk and exceptional communication. Joyce is always driven to achieve high client satisfaction scores.

Joyce holds an MBA from the Simon School of Business at the University of Rochester. She completed her Bachelor of Arts in English and History at Canisius College in Buffalo, NY.

Contact Joyce at 585-461-2560 x121 or

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Chris Lonobile

Chris Lonobile, Telecom Analyst, has been with HPA since 2009, providing telecom consulting and expense management expertise.  Chris understands telecom systems and networks and also has extensive knowledge of telecom billing.  Chris participates in the physical inventories, billing analyses and wireless auditing projects conducted by HPA.  Chris also manages telecom services for HPA’s managed services clients.  In this role Chris is responsible for the management of all the telecom services the Client has engaged HPA to manage.  Finally, Chris is involved with analyzing Client’s telecom systems and networks and recommending changes that better meet the Client’s needs and are more cost effective. 

At HPA, Chris has successfully participated in numerous billing, inventory and service audits for our large customers. Chris has full knowledge of telecom vendor billing including the universal service order codes in use by many legacy telecom vendors. Chris is also adept at knowing how to analyze working numbers at customer locations and demarcation points. He has successfully conducted inventories for St. John Fisher College and The City of New York, among others.  His work has saved HPA’s clients millions of dollars.

In Chris’ work managing clients’ telecom services and analyzing clients’ systems and networks, he has not only brought the client savings but has provided enhanced customer services that have allowed the client to improve the amount of time the services are working which has improved their productivity.

Chris received his A.S. in Liberal Arts & Sciences from Monroe Community College in 2008.

Contact Chris at 585-461-2560 x125 or

About Us

HPA Consulting Group

HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.

View More About Our Work »

Some HPA Projects Include:

  • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
  • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
  • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
  • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
  • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
  • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

View More About Our Projects »

Contact Us

HPA Consulting Group

349 West Commercial Street
Suite 2350
East Rochester, NY 14445

Phone: 585-461-2560


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