About HPA Consulting Group

ABOUT HPA

HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.


About Our Work

Some examples of HPA Projects include the following:

  • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
  • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
  • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
  • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
  • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
  • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.
  • Manage the telecom expenses for a multinational customer that has resulted in significant savings. In addition, HPA now manages all of the customer’s adds, moves and changes to ensure the customer has the most cost effective service plans from the beginning.
  • Planned, designed and implemented a new communications network for a city government in Western New York.
  • Manage all of the mobile devices for a multistate property management company that has resulted in savings and relieving the client of a time consuming task that is not one of their core competencies.
  • Planned, designed and implemented a new communications network for a college with over 2,000 telephones and computers.
  • Designed the telecommunications network and services for the three New York State 2-1-1 Call Center Pilot regions; Western New York, Finger Lakes and Taconic Regions. Based on the design, developed and issued an RFP to acquire the needed equipment. Recommended equipment and network services to be implemented and project managed the implementations.
  • Designed and implemented an 800 agent, sales and lead generation call center for a Fortune 500 company. Call center was implemented in three geographic sites.
  • Implemented text chat, e-mail routing and web collaboration to a Fortune 500’s call center. The implementation resulted in improved response to customer e-mails and new tools to enhance the customer’s web experience which increased sales.
  • Conducted numerous expense reduction audits for New York State agencies as an approved New York State Office of General Services telecommunications network and Audit Services vendor from 2002 through the present time, including, but not limited to, Worker’s Compensation Board, Orange County, Cattaraugus County, Albany County, Niagara County, Town of Lewiston, New York City Human Resource Administration and Management Information Systems, and New York City Housing, Preservation and Development.
  • Conducted a local telephone billing audit for a Fortune 500 company with numerous locations around the County that resulted in savings of $3 million.

HPA's diverse work and client base has given them an excellent understanding of the voice and data communications market from both the prospective perspective of the service provider and the end user. This diverse knowledge helps HPA in all the projects


About Us

HPA Consulting Group

HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.

View More About Our Work »



Some HPA Projects Include:

  • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
  • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
  • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
  • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
  • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
  • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

View More About Our Projects »

Contact Us

HPA Consulting Group

160 Allens Creek Road
Rochester, NY 14618

Phone: 585-461-2560

Web: www.hpagroup.com



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