Intelligent Telecom Manager

HPA Consulting Group provides Intelligent Telecom Manager (ITM) Services for all of our Clients’ Voice, Data and Cloud Services. HPA can be your trusted Advisor for all of your Telecom Services. We can provide the services of over 150 Telecom Vendors to our clients. HPA will manage and integrate all of our Client’s Telecom Needs at NO COST to the Client.

Advantages of HPA’s ITM Service:

  • HPA has access to the services of over 150 vendors and all of the major telecom vendors.
  • HPA is unbiased; HPA makes recommendations that are in the best interest of our clients, not the telecom vendor.
  • HPA project manages the initial installation and all moves, adds and changes at NO cost to our clients.
  • Clients are billed directly by the telecom vendors, just as they do today.
  • Clients report problems directly to the telecom vendors; however, HPA is available to escalate when needed.
  • HPA has a team of voice, data and cloud experts that can help as needed.
  • HPA will be around long after your telecom sales person, or even the telecom vendor, is gone. HPA is here for the long term.

To Learn More About the Services HPA provides, please watch this video:

About Us

HPA Consulting Group

HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.

View More About Our Work »

Some HPA Projects Include:

  • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
  • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
  • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
  • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
  • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
  • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

View More About Our Projects »

Contact Us

HPA Consulting Group

349 West Commercial Street
Suite 2350
East Rochester, NY 14445

Phone: 585-461-2560


  Free Webinars

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HPA conducts free Webinars from time to time about various Telecom Technology and Expense Management Issues. Check back from time to time or sign up for our Newsletter to be informed about future Webinars.

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