Telecom Management

HPA can manage your entire telecom network and services or any portion.  Let the experts manage your telecom infrastructure in a cost effective manner while you manage your business.  HPA can lower your costs and improve your telecom services. 

HPA provides an entire suite of telecom management options.  From strategic planning to the daily management of problems and changes, HPA is a full service telecom management source.  

HPA becomes a member of your team and then we bring in our subject matter experts based on the particular issue that needs to be addressed.  We operate as if we were one of your employees.

In addition to improving telecom networks at many companies, HPA knows how to lower costs and manage the costs to keep them economical.  HPA's service can be a thorough approach to all aspects of telecom; from SIP trunks and PRIs to Internet and broadband circuits and SD WAN networks.  HPA is also expert in managing cellular services, from an expense and asset management perspective.

HPA has saved clients over $100 million over the last 25 years we have been in business.  Most clients see a reduction in their telecom costs of over 20% with HPA's management services.

HPA is not associated with any voice or data provider so we provide completely unbiased recommendations. HPA provides the solutions, recommendations and price options and lets our clients make all of the decisions. If recommendations are accepted, HPA will oversee the implementation and track and verify all results.

Thorough Approach to All Aspects of Telecom

Today’s Telecommunications services are complex, so HPA has a suite of services to help you manage your telecom services. Examples of Telecom Management services HPA provides include:

  • Telecom Management Outsourcing - HPA can provide you with strategic, operational and expense management services for all of your telecom network and services. 
    • Strategic – HPA has many years of telecom experience in all facets of telecom networks and services.  HPA can develop a plan for your telecom network that will match your business plan in a cost-effective manner. 
    • Operational – Telecommunications requires unique skills that many companies do not have and is expensive to keep on staff.  Let HPA manage all issues related to your telecom network and services.  Something is not working, HPA will get it fixed.  Need to add a service, HPA will find the most economical way to add it, and make sure it gets installed.  Need to make changes, no problem, HPA will take care of it for you.  We become your telecom experts without the high cost.  In most cases, HPA provides these services at a fixed monthly cost.
    • Expense – HPA can provide ongoing analysis and review of your monthly invoices including wireless (cell phones, smartphones, aircards, tablets), broadband, private line, voice services, dark fiber and maintenance charges.  HPA can handle the monthly worries that go with verifying invoice accuracy.  If any problems are found, HPA will work with the vendors to correct the charges so you only pay for the services used and contracted for.  In addition, HPA can monitor contract dates and bid out services as contracts reach expiration.  
  • Mobile Management - HPA manages all cellular services for many companies. This includes monthly monitoring and analysis of cellular costs to ensure that you are on the most cost-effective plan. In addition, HPA can be your source for all repair issues and replacement of cellular devices. We deal with all types of wireless devices including smartphones, tablets, wireless hotspots, air cards and other devices that uses the cellular network. Finally, if you are considering a Bring Your Own Device (BYOD) plan, we can educate you on the costs and benefits. And if you decide to implement a BYOD plan, HPA can implement the plan and provide ongoing management.
  • Telecom Billing Audits of all services such as local, long distance, cellular, Internet, paging, maintenance agreements, equipment contracts, dark fiber, private networks, MPLS, Internet, and broadband. HPA will analyze your services and handle any dispute resolution, price negotiations, refund/credit negotiations, service and equipment inventory, moves, adds and changes, charges, taxes and surcharge review, USOC analysis, and per minute costs. For more information on HPA's telecom auditing services, please click here.
  • Telecom Repair Handling and Resolution – Let HPA handle all your telecom issues.  Have a telecom problem, just call or email HPA and we will get it fixed.  This can free up valuable IT or other resources to work on other issues.  Also, since HPA knows the industry, repairs are usually quicker and escalations are much more effective.
  • Telecom Service Modifications - HPA can provide an inventory of all current services, contracts in place and current service rates. We can then provide recommendations for new service configurations and manage the entire RFP process from initial bid all the way through to full-service implementation. Our goal is to ensure your telecom and technology infrastructure meet both your short- and long-term needs. Alternately, if you’d like our recommendations but you prefer to manage the implementation, that’s fine too. We are flexible and willing to work to your individual set of requirements.
When it comes to Telecom Management, HPA is a trusted authority in providing these services based on our years of experience and our company history! We always provide our clients tangible, meaningful results!

About Us

HPA Consulting Group

HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.

View More About Our Work »

Some HPA Projects Include:

  • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
  • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
  • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
  • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
  • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
  • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

View More About Our Projects »

Contact Us

HPA Consulting Group

349 West Commercial Street
Suite 2285
East Rochester, NY 14445

Phone: 585-461-2560


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