Telecom Expense Management (TEM)

  • Reduce Your Telecom Expenses (including cellular) with HPA
  • HPA has Saved Clients over $100 million over the past 20 years!
  • Thorough Approach to All Aspects of Telecom Expenses
  • Telecom Service Billing Audits
  • Telecom Service Modifications
  • Mobility Management - Manage your Cellular Expenses
  • Telecom Expense Management Outsourcing

Reduce Your Telecom Expenses with HPA

Telecom costs, including voice, landline, wireline, cellular and broadband/Internet, are likely a large portion of your operational expense. Many organizations are trying to keep pace with the current technology and implementation of more bandwidth, but face the added uphill battle of needing to keep costs down. HPA can offer a variety of options to help you negotiate through the services and costs and ultimately arrive at the right technology with the highest quality providers at the best price. HPA is not associated with any voice or data provider so we provide completely unbiased recommendations. HPA provides the solutions, recommendations and price options and lets our clients make all of the decisions. If recommendations are accepted, HPA can oversee the implementation and track and verify all results.

Thorough Approach to All Aspects of Telecom Expenses

Today’s Telecommunications services are complex, so HPA has a suite of services to help you manage your telecom services. Examples of Telecom Expense Management services HPA provides include:

  • Telecom Billing Audits of all services such as local, long distance, cellular, Internet, paging, maintenance agreements, equipment contracts, dark fiber, private networks, MPLS, Internet, and broadband. HPA will analyze your services and handle any dispute resolution, price negotiations, refund/credit negotiations, service and equipment inventories, moves, adds and changes, charges, taxes and surcharge review, USOC analysis, and per minute costs. For advice on how to conduct a thorough billing audit on telecom services, please watch our short video.

  • Telecom Service Modifications. HPA can provide an inventory of all current services, contracts in place and current service rates. We can then provide recommendations for new service configurations and manage the entire RFP process from initial bid all the way through to full service implementation. Our goal is to ensure your telecom and technology infrastructure meet both your short and long term needs. Alternately, if you’d like our recommendations but you prefer to manage the implementation, that’s fine too. We are flexible and willing to work to your individual set of requirements.
  • Mobility Management. HPA manages all cellular services for many companies. This includes monthly monitoring and analysis of cellular costs to ensure that you are on the most cost effective plan. In addition, HPA can be your source for all repair issues and replacement of cellular devices. We deal with all types of wireless devices including smartphones, tablets, wireless hotspots, air cards and other devices that uses the cellular network. Finally, if you are considering a Bring Your Own Device (BYOD) plan, we can educate you on the costs and benefits. And if you decide to implement a BYOD plan, HPA can implement the plan and provide ongoing management.
  • Telecom Expense Management Outsourcing. HPA can provide you with ongoing analysis and review of your monthly invoices including wireless (pagers and cell phones, data/air cards), broadband, private line, landline, voice services, dark fiber, and maintenance charges. HPA can handle the monthly worries that go with verifying invoice accuracy. If any problems are found, HPA will work with the vendors to correct these charges so you only pay for the services used and contracted. By actively monitoring your invoices on a monthly basis, we can quickly identify and resolve all billing inaccuracies. In addition, we can monitor contract dates and bid out the services as the contracts reach expiration. We provide ongoing analysis for possible future installations, moves or changes. HPA has expertise in understanding contracts, tariffs, and vendor invoicing and we are skilled at dealing with vendor bureaucracy.

When it comes to Telecom Expense Management, HPA is a trusted authority in providing these services based on our years of experience and our company history! We always provide our clients tangible, meaningful results!

About Us

HPA Consulting Group

HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.

View More About Our Work »

Some HPA Projects Include:

  • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
  • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
  • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
  • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
  • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
  • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

View More About Our Projects »

Contact Us

HPA Consulting Group

349 West Commercial Street
Suite 2350
East Rochester, NY 14445

Phone: 585-461-2560


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HPA conducts free Webinars from time to time about various Telecom Technology and Expense Management Issues. Check back from time to time or sign up for our Newsletter to be informed about future Webinars.

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