Thorough Approach to All Aspects of Telecom

Today’s Telecommunications services are complex, so HPA has a suite of services to help you manage your telecom services. Examples of Telecom Management services HPA provides include:

• Telecom Management Outsourcing - HPA can provide you with strategic, operational and expense management services for all of your telecom network and services. 
• Strategic – HPA has many years of telecom experience in all facets of telecom networks and services.  HPA can develop a plan for your telecom network that will match your business plan in a cost-effective manner. 
• Operational – Telecommunications requires unique skills that many companies do not have and is expensive to keep on staff.  Let HPA manage all issues related to your telecom network and services.  Something is not working, HPA will get it fixed.  Need to add a service, HPA will find the most economical way to add it, and make sure it gets installed.  Need to make changes, no problem, HPA will take care of it for you.  We become your telecom experts without the high cost.  In most cases, HPA provides these services at a fixed monthly cost.
• Expense – HPA can provide ongoing analysis and review of your monthly invoices including wireless (cell phones, smartphones, aircards, tablets), broadband, private line, voice services, dark fiber and maintenance charges.  HPA can handle the monthly worries that go with verifying invoice accuracy.  If any problems are found, HPA will work with the vendors to correct the charges so you only pay for the services used and contracted for.  In addition, HPA can monitor contract dates and bid out services as contracts reach expiration.  

• Mobile Management - HPA manages all cellular services for many companies. This includes monthly monitoring and analysis of cellular costs to ensure that you are on the most cost-effective plan. In addition, HPA can be your source for all repair issues and replacement of cellular devices. We deal with all types of wireless devices including smartphones, tablets, wireless hotspots, air cards and other devices that uses the cellular network. Finally, if you are considering a Bring Your Own Device (BYOD) plan, we can educate you on the costs and benefits. And if you decide to implement a BYOD plan, HPA can implement the plan and provide ongoing management.
• Telecom Billing Audits of all services such as local, long distance, cellular, Internet, paging, maintenance agreements, equipment contracts, dark fiber, private networks, MPLS, Internet, and broadband. HPA will analyze your services and handle any dispute resolution, price negotiations, refund/credit negotiations, service and equipment inventory, moves, adds and changes, charges, taxes and surcharge review, USOC analysis, and per minute costs. For more information on HPA's telecom auditing services, please click here.

• Telecom Repair Handling and Resolution – Let HPA handle all your telecom issues.  Have a telecom problem, just call or email HPA and we will get it fixed.  This can free up valuable IT or other resources to work on other issues.  Also, since HPA knows the industry, repairs are usually quicker and escalations are much more effective.
• Telecom Service Modifications - HPA can provide an inventory of all current services, contracts in place and current service rates. We can then provide recommendations for new service configurations and manage the entire RFP process from initial bid all the way through to full-service implementation. Our goal is to ensure your telecom and technology infrastructure meet both your short- and long-term needs. Alternately, if you’d like our recommendations but you prefer to manage the implementation, that’s fine too. We are flexible and willing to work to your individual set of requirements.