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Apple, Indian Telecom Regulators at Odds over App
PUBLISHED: Mar 28, 2018
Privacy is once again at the heart of a telecom debate, this time between Apple and India's telcom regulators. The issue is the development of an anti-spam mobile application, being led by the Indian government. 

India has the world's second largest wireless telecom market behind China, and its citizens are inundated on a daily basis by telemarketing calls and unsolicited text messages. In October, Apple agreed to assist in tapping into some new iOS features to create a "Do Not Disturb" app that would allow users to report unsolicited calls and texts as spam. However, Apple has concerns that allowing the app access to a user's call and text log could compromise privacy.

According to Reuters, it was told by Apple last week that the app "as envisioned violates the privacy policy of the App Store. Apple said it had been working with government engineers and would “continue discussing ways they can design their app to keep users’ personal data safe."

An Android version of the app has existed since 2016. Users have to grant the app permission to access contacts and view text messages upon first use. 

R.S. Sharma, head of the Telecom Regulatory Authority of India, plans to take legal action if necessary to push Apple forward. 

"We will take appropriate legal action," he told Reuters. "This is unjust, it shows the approach and attitude of this company."
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HPA Consulting Group

HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.

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Some HPA Projects Include:

  • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
  • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
  • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
  • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
  • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
  • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

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Phone: 585-461-2560

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