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World Cup Woes in Australia
PUBLISHED: Jun 21, 2018
Australia eeked out a 1-1 tie with Denmark at the 2018 FIFA World Cup this morning, keeping alive the Socceroos' hopes of advancing out of the group stage. But while the squad has been battling on the field in Russia, a different bit of World Cup drama has been playing out back in Australia.

Australian telecom company Optus purchased the local broadcast rights for most of this year's World Cup games, but technical issues with the company's live streaming has caused major backlash. Issues included poor video quality--or no video at all--and left thousands of Australian fans with no means of watching the games. 

The problem was so severe that Optus allowed the free-to-air SBS network to televise matches for 48 hours while the company attempted to remedy the situation. Then, rather than risk additional outrage, Optus decided to allow SBS to continue broadcasting until the group stage concludes on June 29. 

Australian Prime Minister Malcolm Turnbull even took the unusual step of contacting Optus chief executive Allen Lew to ask for assurances that there would be no more issues. 

“There’s no doubt this has adversely affected the Optus brand,” Lew said. “Everybody is very disappointed, to put it mildly.”
 

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HPA Consulting Group

HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.

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Some HPA Projects Include:

  • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
  • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
  • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
  • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
  • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
  • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

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