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Lessons for the Telecom Industry
PUBLISHED: Jun 07, 2018
What can the telecom industry take from the infrastructure-as-a-service (IaaS) market? Quite a bit, according to Forbes.com and Shlomo Kramer, CEO and co-founder of Cato Networks. The IaaS market is dominated by companies like Amazon, Microsoft, and Google, who provide hardware and software services for their customers to build their own applications. But rather than rely on third-parties, Amazon, Microsoft, and Google own all their own software.

"Take Amazon, for example," Kramer writes. "The company has developed its own software to provide services for storage, security, analytics, database, systems management, data warehousing, web caching, application services, mobile support and more. Amazon could have cut corners by simply leasing these same products from third-party companies that already had prominent products in the market (Oracle for a database and EMC for storage, for example), but Amazon intentionally developed its own components from scratch, despite the time-consuming investment in development."

Kramer believes there's a lesson here for telecom companies.

"There’s a dichotomy in the industry today between the traditional legacy carrier and the new 'software-defined' carrier," he says. "The legacy carrier is, essentially, a systems integrator that puts together a significant set of third-party hardware and software tools to create its network. A software-defined carrier follows the Amazon model and creates its own software stack, which is totally independent of the hardware it runs on.

"Legacy carriers have a very heavy infrastructure comprised of a hardware stack that includes routers, switches, firewalls, customer premise equipment (CPE), load balancers, web servers and more. These devices often come from different vendors, and so the carrier spends considerable time and effort to integrate the devices and their software to ensure they work together harmoniously. The carrier doesn’t control when new software is released for each device, and it must pay licensing fees to each of the third-party suppliers of the hardware and software. The fact is, there is a lot of process, overhead and complexity to this business model, which drives up costs that are passed on to customers. Moreover, complexity is anathema to security, availability and agility."

Check out the full article over at Forbes for more.

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HPA Consulting Group

HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.

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Some HPA Projects Include:

  • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
  • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
  • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
  • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
  • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
  • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

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