Telecommunications Billing Audit Services

Most of our Clients Reduce their Annual Telecom Expenses by 10% to 25%

The Payback on our Fees is Less than 6 Months

If HPA Finds No Savings, our Fees are Zero

HPA’s diverse work experience and client base has given us an excellent understanding of the voice and data communications market from the perspective of the service provider and user. We have successfully managed, conducted and performed billing, equipment and facility audits for public entities and companies such as: New York City, City of Baltimore, Mercedes Benz, Orange County NY,  Monroe County NY, Xerox Corporation, M&T Bank, Harris Interactive, Empower Federal Credit Union, Syracuse City School District, Time Warner, to name a few. Our diverse knowledge combined with our strong business acumen helps HPA in all the projects we undertake.  Our strength is understanding your business and executing the audit to improve your operations and cost structures. We add value to your business. But don’t just take our word for it, here’s what some of our clients have said about their telecom bill audit experience with HPA:

“HPA saved us over a million dollars.  Their process was very thorough.  They found many lines that we were no longer using and disconnected them for us.  My management was very happy!"

"HPA saved us hundreds of thousands of dollars.  They visited each of our sites and verified which services we were using.  This enabled us to disconnect unused services.  We kept trying to do this ourselves, but were never able to effectively get it done.  HPA has a great process that effectively gets the job done."

"Phone bills are so complicated that you have to pay by the page to have them sent to you, and the plans are always changing.  I don’t have the time or experience to review a 200 page telecom bill, so that is why we rely on HPA Consulting Group.  Their initial consulting service saved us over $12,000 annually and their monthly fee for continuous monitoring has paid for itself many times over.” 

“We engaged HPA to audit our cellular telecom services and they successfully helped us reduce our wireless costs by over 20%.  Since that time, we have retained HPA to continue to monitor our monthly wireless costs and services.  HPA verifies our wireless services and charges each month and then continue to help us keep our wireless costs in line.” 

HPA performs the following expense reduction services for our clients: 

1)    Audit all Existing Telecom Invoices to determine if they are correct and accurate.  If errors are found, contact the appropriate carrier and get credits issues and ongoing billing corrected.     

a) Gather all telecommunications account information, including account numbers,     vendors, vendor reps' names, phone numbers and emails from Client.

b)    Gather copies or originals of all telecommunications invoices that Client receives from its vendors. If the invoices are provided online, HPA will need the appropriate account and password to access them via the Internet.

c)     Receive from Client copies of any applicable telecommunications contracts that Client has signed with the vendor.

d)    In the case of local telephone service, obtain the Customer Service Records from the telecommunications vendor providing the local service. 

e)    Verify that Client is being billed correctly by analyzing the following:

i)       Pricing is according to existing contracts or tariffs

ii)     Appropriate USOC's are being utilized

iii)    Taxes and surcharges are calculated and applied correctly

iv)   New services added are applied correctly

v)     Disconnects are applied correctly

vi)   Other charges and credits are calculated correctly

vii)  Bill is mathematically correct

viii)  Late payment fees are applied correctly

ix)   Other analysis as appropriate

x)     All lines being billed are active lines

f)     Based on all of the above audit activities, HPA will develop a report of all billing errors by provider, the reason for the billing discrepancy, the length of time the billing error occurred and any relevant supporting material.  HPA will present these findings to Client.  HPA will then work with the vendors to receive checks or credits for Client for all items overcharged or charged incorrectly for the timeframe as far back as possible.

g)    HPA will verify that the customer is using the services that are being billed:

i)       In some cases, customer or telecommunications vendor usage reports can verify that the service is in use.

ii)     Many services can be verified by placing calls.

iii)    In some cases, a physical inspection is conducted.

2)    Investigate additional ways to lower the telecom invoices for Client while maintaining or increasing levels of service and present these in the form of recommendations to Client.  It will be entirely the decision of the Client whether or not to implement the HPA recommendations.  Recommendations to be considered include: 

a)    Reconfiguring existing telecom services

b)    Moving Services to more cost effective pricing plans

c)     Replacing services with more cost effective services

d)    Moving services to different carriers

e)    Other methods as appropriate 

Telecommuciations is HPA's core business.  We welcome the opportunity to work with your business. Give us a call today on 888-472-4888 or email us at sales@hpagroup.com and let’s discuss how we can best serve your individual business needs.