For a Free Consultation:

    Telecommunications Billing Audit Services

    Most of our Clients Reduce their Annual Telecom Expenses by 10% to 25%

    The Payback on our Fees is Less than 6 Months

    If HPA Finds No Savings, our Fees are Zero

    HPA’s diverse work experience and client base has given us an excellent understanding of the voice and data communications market from the perspective of the service provider and user. We have successfully managed, conducted and performed billing, equipment and facility audits for public entities and companies such as: New York City, City of Baltimore, Mercedes Benz, Orange County NY,  Monroe County NY, Xerox Corporation, M&T Bank, Harris Interactive, Empower Federal Credit Union, Syracuse City School District, Time Warner, to name a few. Our diverse knowledge combined with our strong business acumen helps HPA in all the projects we undertake.  Our strength is understanding your business and executing the audit to improve your operations and cost structures. We add value to your business. But don’t just take our word for it, here’s what some of our clients have said about their telecom bill audit experience with HPA:


    “HPA saved us over a million dollars.  Their process was very thorough.  They found many lines that we were no longer using and disconnected them for us.  My management was very happy!"

    "HPA saved us hundreds of thousands of dollars.  They visited each of our sites and verified which services we were using.  This enabled us to disconnect unused services.  We kept trying to do this ourselves, but were never able to effectively get it done.  HPA has a great process that effectively gets the job done."

    "Phone bills are so complicated that you have to pay by the page to have them sent to you, and the plans are always changing.  I don’t have the time or experience to review a 200 page telecom bill, so that is why we rely on HPA Consulting Group.  Their initial consulting service saved us over $12,000 annually and their monthly fee for continuous monitoring has paid for itself many times over.” 

    “We engaged HPA to audit our cellular telecom services and they successfully helped us reduce our wireless costs by over 20%.  Since that time, we have retained HPA to continue to monitor our monthly wireless costs and services.  HPA verifies our wireless services and charges each month and then continue to help us keep our wireless costs in line.” 

    HPA performs the following expense reduction services for our clients: 


    1)    Audit all Existing Telecom Invoices to determine if they are correct and accurate.  If errors are found, contact the appropriate carrier and get credits issues and ongoing billing corrected.     

    a) Gather all telecommunications account information, including account numbers,     vendors, vendor reps' names, phone numbers and emails from Client.

    b)    Gather copies or originals of all telecommunications invoices that Client receives from its vendors. If the invoices are provided online, HPA will need the appropriate account and password to access them via the Internet.

    c)     Receive from Client copies of any applicable telecommunications contracts that Client has signed with the vendor.

    d)    In the case of local telephone service, obtain the Customer Service Records from the telecommunications vendor providing the local service. 

    e)    Verify that Client is being billed correctly by analyzing the following:

    i)       Pricing is according to existing contracts or tariffs

    ii)     Appropriate USOC's are being utilized

    iii)    Taxes and surcharges are calculated and applied correctly

    iv)   New services added are applied correctly

    v)     Disconnects are applied correctly

    vi)   Other charges and credits are calculated correctly

    vii)  Bill is mathematically correct

    viii)  Late payment fees are applied correctly

    ix)   Other analysis as appropriate

    x)     All lines being billed are active lines

    f)     Based on all of the above audit activities, HPA will develop a report of all billing errors by provider, the reason for the billing discrepancy, the length of time the billing error occurred and any relevant supporting material.  HPA will present these findings to Client.  HPA will then work with the vendors to receive checks or credits for Client for all items overcharged or charged incorrectly for the timeframe as far back as possible.

    g)    HPA will verify that the customer is using the services that are being billed:

    i)       In some cases, customer or telecommunications vendor usage reports can verify that the service is in use.

    ii)     Many services can be verified by placing calls.

    iii)    In some cases, a physical inspection is conducted.

    2)    Investigate additional ways to lower the telecom invoices for Client while maintaining or increasing levels of service and present these in the form of recommendations to Client.  It will be entirely the decision of the Client whether or not to implement the HPA recommendations.  Recommendations to be considered include: 

    a)    Reconfiguring existing telecom services

    b)    Moving Services to more cost effective pricing plans

    c)     Replacing services with more cost effective services

    d)    Moving services to different carriers

    e)    Other methods as appropriate 

    Telecommuciations is HPA's core business.  We welcome the opportunity to work with your business. Give us a call today on 888-472-4888 or email us at and let’s discuss how we can best serve your individual business needs.

    About Us

    HPA Consulting Group

    HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

    HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

    Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

    Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.

    View More About Our Work »

    Some HPA Projects Include:

    • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
    • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
    • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
    • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
    • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
    • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

    View More About Our Projects »


    Contact Us

    HPA Consulting Group

    349 West Commercial Street
    Suite 2285
    East Rochester, NY 14445

    Phone: 585-461-2560



      Free Webinars

    Watch for Information Regarding Our Next Webinar

    HPA conducts free Webinars from time to time about various Telecom Technology and Expense Management Issues. Check back from time to time or sign up for our Newsletter to be informed about future Webinars.

    Webinar Sign Up »