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    Hosted Telecom in the Cloud

    HPA represents over 15 of the world’s leaders in Hosted Telecom in the Cloud.  So no matter what your needs or size, HPA can provide you with the hosted telecom solution that can best match your requirements.  And, best of all, if you work through HPA you get the same pricing as if you worked directly with the cloud vendor and you get HPA’s expertise at no additional charge.  You never have to call another telecom vendor.  HPA can be your first, and only, point of contact.


    With Hosted Telecom or Telecom in the Cloud any business can have a world class telecom system that will simplify their business with a single, seamless source for all their voice, instant messaging, and conferencing communications.


    A cloud or hosted system also provides the user with mobility.  You can make and receive calls with your work phone number on any phone, from any place. And HPA or you can manage your phone system and call activity from anywhere through an online portal.


    No matter your industry, HPA’s experts will understand your business needs and want to exceed them.  No matter your size, HPA is the solution of choice for many businesses throughout Upstate New York for hosted and cloud telecom service.   


    All of the hosted and cloud providers that HPA represents have multiple redundant data centers across their service territory.  Redundancy and backup are built into a hosted or cloud product at no additional cost.  This protects against fraudulent activity, natural disasters and other business continuity issues. 


    No matter the size of your business, with hosted and cloud telecom services, your business gets the features only previously available to large organizations.  Have your business take advantage of mobility, call center functionality, automated receptionist, auto attendant menu, and professional voicemail including voicemail to email, to name a few of the features available on the hosted and cloud telecom services provided by HPA.


    Advantages of Hosted Telecom in the Cloud include:


    1.     Easily Scalable – Adding users is simple and online.  And there is never a huge upgrade to add a user or to add features.


    2.     Low Cost – Spend significantly less on setup and monthly costs compared to traditional phone systems.  And leverage HPA’s expertise to drive savings further.


    3.     No Downtime – The Hosted Telecom in the Cloud providers have redundancy and backup built into their network.  Your phones will keep working as long as you have an internet connection.  And if you lose internet at one location, simply move your phone to another location or use your mobile app.


    4.     Team Collaboration – All of the hosted or cloud telecom systems provide features to keep your employees connected and working collaboratively, no matter where they are located.


    5.     Simple and Flexible Administration – You will have access to a simple to use interface to manage the system or you can have HPA make your adds and changes at no cost.  The interface is so simple, even HPA’s President can use it.


    As we said earlier, HPA can provide our clients with hosted and cloud telecom services from many different providers.  Many of these companies provide service on an international basis.  Some of the providers HPA works with include;


    ·       8X8

    ·       Appia

    ·       Broadview Networks

    ·       CenturyLink

    ·       Evolve IP

    ·       Five9

    ·       Frontier

    ·       Nextiva

    ·       RingCentral

    ·       ShoreTel

    ·       Windstream


    If you need a new telephone system, want to take advantage of new features or functionality or simply want to save money, call HPA today.  Even if you just have questions about hosted telecom in the cloud, HPA will help you at no cost.


    Call or email us at 585-461-2560 x126 or for your no cost consultation.

    About Us

    HPA Consulting Group

    HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

    HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

    Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

    Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.

    View More About Our Work »

    Some HPA Projects Include:

    • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
    • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
    • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
    • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
    • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
    • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

    View More About Our Projects »


    Contact Us

    HPA Consulting Group

    349 West Commercial Street
    Suite 2350
    East Rochester, NY 14445

    Phone: 585-461-2560



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