• Improve Client Processes, Cost Structure
• Listen First, Provide Technology Solutions After
• HPA is Independent and Provides Solutions
• HPA Has the Experience to Produce Results for your Organization

Improve Client Processes, Cost Structure

HPA plans, designs and implements technology for its clients that improve processes and/or improves cost structures. HPA can help you determine the best system and network for today’s needs. HPA will analyze your business and develop solutions to improve or enhance your operation. This can involve voice and data equipment, local services, long distance and wireless. This type of analysis can also include call center management including both human resource management and technology planning and implementation. HPA can be your communications resource and expert and let employees concentrate on your core business.

Listen First, Provide Technology Solutions After

HPA specializes in providing solutions to its clients, not technology. HPA believes that implementing applications and solutions using technology can greatly enhance any organization's operations. HPA is expert in learning the operations of any enterprise and then implementing solutions that will enhance the business. HPA always begins every engagement with a needs analysis to determine what the client needs to improve their organization.

HPA is Independent and Provides Solutions

Many firms try to fit their technology to a customer's situation. HPA first determines the requirements and then finds and implements the technologies that will provide the solution. HPA’s methodology has resulted in many delighted clients that are using voice and data communications services to enhance their business. HPA is not associated with any telecommunications vendor and, therefore, can provide completely unbiased advice.

If your organization needs new infrastructure, HPA can prepare any bids, handle the entire bid management, analyze the bid responses and make recommendations to you. In addition, HPA can help you determine if you should purchase, own and manage the equipment or if a cloud or outsourced arrangement is more beneficial for your situation. HPA can analyze the costs and the other human and operational components of these decisions.

HPA Has the Experience to Produce Results for your Organization

Below are some of the technologies that HPA has planned, designed and implemented for our clients:

• VoIP Systems
• Voice, Data (LAN/WAN) and Video Networks
• Call Center Management and Technology
• Voice and Video Conferencing
• Smart Classroom Technology
• Integrated Voice Response Systems
• Security Systems
• Wiring Design including fiber optic cable
• Voice and Data Closet Design and Security
• Firewall Hardware and Software
• Uninterruptible Power Supplies
• Internet Enabling and Integration
• Other related Voice and Data Communications Network Services Network Equipment
• Traditional Telephone Systems

• Reduce Your Telecom Expenses with HPA
• Thorough Approach to All Aspects of Telecom Expenses
  • Telecom Service Billing Audits
  • Telecom Service Modifications
  • RFP/Bid Management
  • Telecom Expense Management Outsourcing

Reduce Your Telecom Expenses with HPA

Telecom costs, including voice, landline, wireline and broadband/Internet, are usually a large expense. Many organizations are trying to keep pace with the current technology and implementation of more bandwidth, but face the added uphill battle of needing to keep costs down. HPA can offer a variety of options to help you negotiate through the services and costs and ultimately arrive at the right technology with the highest quality providers with the lowest expenditures. HPA is not associated with any voice or data provider so we provide completely unbiased recommendations. HPA provides the solutions, recommendations and price options and lets our clients make all of the decisions. If recommendations are accepted, HPA can oversee the implementation and track and verify all results.

Thorough Approach to All Aspects of Telecom Expenses

Today’s Telecommunications services are complex, so HPA has a suite of services to offer to help you manage your telecom services. Examples of Cost Management services HPA provides include:

• Telecom Service Billing Audits of all services such as local, long distance, cellular, Internet, paging, maintenance agreements, equipment contracts, dark fiber, private networks, MPLS, Internet, and broadband. HPA will analyze your services and handle any dispute resolution, price negotiations, refund/credit negotiations, service and equipment inventories, moves, adds and changes, charges, taxes and surcharge review, USOC analysis, and per minute costs. HPA is an approved vendor on the New York State contract for telecom Expense Reduction (See NYS OGS Contract information found here: http://www.ogs.state.ny.us/purchase/snt/awardnotes/7903220518can.htm).
• Telecom Service Modifications, including, inventory of services and contracts, recommending new service configurations, deleting services, adding new services or features for cost effectiveness, RFP for services not under contract and implementation of any recommendations. The recommendations are provided and you get to decide if you want to implement them.
• Telecom Expense Management Outsourcing. HPA can provide you with ongoing analysis and review of your monthly invoices including wireless (pagers and cell phones, data/aircards), broadband, private line, landline, voice services, dark fiber, and maintenance charges. HPA can handle the monthly worries that go with verifying invoice accuracy. If any problems are found, HPA will work with the vendors to correct those charges so you are only paying what you actually are obligated to pay your vendors. HPA can identify issues on a timely basis rather than fixing them further down the road. In addition, we can monitor contract dates and bid out the services as the contracts reach expiration. We can provide ongoing analysis for possible future installations, moves or changes. HPA has expertise in understanding contracts, tariffs, and vendor invoicing and we are skilled at dealing with vendor bureaucracy.
• RFP/Bid Management for both Services and/or Equipment. HPA will work with our clients to determine their needs, develop the specifications, qualify vendors, prepare and solicit the bids, analyze the proposal, and provide expert recommendations. HPA will also provide contract negotiations and implementation support. Since HPA is vendor neutral; we are able to provide completely unbiased recommendations and work solely for our clients.

When it comes to Cost Management, HPA is the authority in providing these services based on our years of experience and our company history! We always provide our clients tangible, meaningful results!

• Early Stage Capital Generation
• Business Plan Development and Refinement
• Sales and Marketing Strategy
• Organizational Strategy
• Process Improvement
• Legislative and Regulatory Advocacy and Compliance

HPA has the breadth of experience to assist your organization with a wide variety of business planning issues. We have been able to assist clients in each of the above areas.

Our consultative approach begins with a thorough analysis of your existing business processes. We will work with you to develop solutions that fit your specific needs. HPA’s practice began with a focus on telecommunications companies such as Fibertech, Ontario & Trumansburg Telephone, Puerto Rico Telephone, and Anchorage Telephone and has expanded to cover a broad range of organizations in multiple sectors.